News Summary
The Williamsburg City Council has approved a new parking management system, transitioning from NuPark to Passport Labs. The change will enhance parking experiences with features like vehicle management and license plate technology for enforcement. Additionally, the city is addressing an ongoing underground fire at the Premium Outlets, prompting safety measures for nearby businesses and monitoring of air quality. These initiatives aim to improve safety and convenience for residents and visitors amid ongoing challenges.
Williamsburg City Council recently approved a new parking management system in a unanimous vote during their Thursday meeting. The city manager has been directed to enter into a contract with Passport Labs, a company that already provides services to Colonial Williamsburg and William & Mary. This new system will replace NuPark, a cloud-based platform that previously managed parking permits, citations, enforcement, and payment processing. The NuPark system is being discontinued following its acquisition by a larger company.
The contract with Passport Labs comes with an initial term of three years and will cost the city $16,000 annually. However, there is a potential for unpredictable fees that may push the total contract value over $100,000. The new Passport system will allow users to manage multiple vehicles and pre-load money for parking expenses, which operates on a model similar to EZPass. Currently, Passport is already utilized for mobile payment options at locations such as the Prince George parking garage, Colonial Williamsburg, and William & Mary, but the city will expand its functionality to include full citation and enforcement capabilities.
Additionally, the Passport system will enhance enforcement with the inclusion of license plate reader technology for enforcement vehicles. This update aims to streamline parking management in the city and improve the overall experience for residents and visitors alike.
In addition to the parking management discussions, the Williamsburg area is dealing with an ongoing underground fire at the nearby Premium Outlets. This fire, which ignited Saturday morning, has led to partial collapse of the rear parking lot, with significant smoke still reported in the area days later. As of now, investigators are looking into how the stormwater management system, composed of plastic crates, caught fire. Reports indicate that 90% of the parking area behind the outlets has been compromised due to both the fire and the subsequent structural damage.
Officials have taken precautionary measures by evacuating nearby businesses as firefighters continue to monitor the situation and work toward identifying the cause of the fire. The James City County Fire Marshal has noted that the circumstances surrounding this incident are unusual, as extensive damage has occurred in a typically stable structure.
Environmental agencies have also become involved in the ongoing investigation, with air quality and water samples being regularly monitored to assess any potential hazards. So far, results indicate no immediate risks to public health or local water sources. However, residents have been advised to stay indoors, particularly those with existing respiratory conditions, due to concerns about smoke inhalation. The area’s current high humidity levels have exacerbated smoke conditions, though an improvement is anticipated.
The stormwater management system, designed to temporarily store water and allow for gradual drainage, is under scrutiny as specialists investigate the fire’s origins. While such systems are not uncommon, fires of this nature are not typical, leaving officials puzzled as to the cause behind the underground blaze. Determining the specific circumstances leading to the fire could take extensive time and further investigative efforts.
As Williamsburg continues to navigate the challenges posed by both the new parking management system and the underground fire at the Premium Outlets, the city aims to ensure the safety and well-being of its residents while adapting to the evolving situations.
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Additional Resources
- WTKR News: Fire Below Williamsburg Parking Lot
- Wikipedia: Williamsburg, Virginia
- FireRescue1: Underground Fire Causes Collapse
- Google Search: Underground Fire Williamsburg
- Newsweek: Underground Blaze Threatens Water Quality
- Google Scholar: Fire Management Systems
- WYDaily: Virginia’s Park Economy Faces Staffing Crisis
- Encyclopedia Britannica: Virginia Outsourcing
- Daily Press: National Park Service Layoffs

Author: STAFF HERE WILLIAMSBURG WRITER
WILLIAMSBURG STAFF WRITER The WILLIAMSBURG STAFF WRITER represents the experienced team at HEREWilliamsburg.com, your go-to source for actionable local news and information in Williamsburg, James City County, and beyond. Specializing in "news you can use," we cover essential topics like product reviews for personal and business needs, local business directories, politics, real estate trends, neighborhood insights, and state news affecting the area—with deep expertise drawn from years of dedicated reporting and strong community input, including local press releases and business updates. We deliver top reporting on high-value events such as Williamsburg Farmers Market, Yorktown Market Days, and Busch Gardens Food & Wine Festival. Our coverage extends to key organizations like the Greater Williamsburg Chamber of Commerce and Colonial Williamsburg Foundation, plus leading businesses in education and hospitality that power the local economy such as College of William & Mary, The Williamsburg Winery, and Sodexo. As part of the broader HERE network, including HEREVirginiaBeach.com, we provide comprehensive, credible insights into Virginia's dynamic landscape.